Shipping Policy
Last Updated: March 16, 2025
Applicable Jurisdiction: United States & International
🚚 Domestic US Deliveries
1. Standard Shipping
- Coverage: Mainland US
- Delivery Time:
- 7 business days from warehouse dispatch
- May leave in safe locations without signature
- Tracking: Available after 10 business days via Customer Service
2. Express Shipping
- Cutoff Time: Orders before 8 PM EST
- Delivery Time:
- 1-2 business days from dispatch
- Excludes weekends & federal holidays
- Carriers: UPS/FedEx Ground (auto-selected by weight & value)
🌍 International Deliveries
1. Standard International
| Criteria | Limit |
|---|---|
| Max Weight | 2 kg |
| Max Value | $2,000 USD |
| Max Dimensions | 60x60x60 cm |
- Delivery Time: 10-20 business days
- Tracking: Limited (may use local postal services)
2. Express International
- Delivery Time: 3-7 business days
- Carriers: DHL/FedEx Priority (tracking link in confirmation email)
- Remote Areas: +3-5 days transit time
⚠️ Key Restrictions
- Customized Items:
- Add 3-5 business days to all services
- May use untracked delivery (notify within 40 days if missing)
- Duties & Taxes:
- Recipient responsible for clearance fees (non-negotiable)
- Pro Tip: Declare value ≤$800 USD to avoid US import tax
🔄 Order Processing
- Stock Status:
- Pre-orders ship when all items are available
- Split shipments allowed (contact office@basketballst.cc to opt out)
- Fraud Checks:
- 24-hour delay for high-risk payments (per PCI-DSS standards)
- Shipping Labels:
- Auto-generated with USPS Cubic Pricing for boxes under 0.5 cu. ft
📦 Packaging Rules
- Volume Weight Formula:
(L x W x H in inches)/139 = Chargeable WeightExample: 25x18x16″ = 7,200/139 ≈ 52 lbs charge
📞 Support & Exceptions
- Lost Packages: File claim within 40 days with:
- Order number
- Carrier tracking ID
- Photos of damaged packaging (if applicable)
- Contact: Shipping Support Team | 24h response time